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I ran a recruitment team for fourteen years. I know exactly where yours is leaking money.

Most consultants who sell to recruitment agencies have never carried a sales target themselves. I took a team of five earning £13k a week and grew it to ten people earning £49k in a single week — so when I tell you what's wrong, it's because I've had the same problem myself.

Who this is for

Sound familiar?

One earner

Your team lives or dies on one person

Most of the money coming in comes from one consultant, and everyone else just makes up the numbers. You already know what happens if they leave.

Flat pricing

Your rates haven't moved in years

You're losing jobs on price because nobody's had the pricing conversation with the client. It's not a pricing problem. It's a confidence problem.

No plan

Business development is whoever picks up the phone

No mapping, no qualifying, no idea which clients are actually worth chasing this year. Just activity, and hope.

What I'd do

The work, specifically.

Getting to know your clients properly

Every team, every service they might need, who actually makes the decisions — and for public sector clients, a Freedom of Information request to see the real amount they spend with agencies each year, because that single number tells you whether the account's worth chasing.

Charging what the work's worth

This is the fastest money in your business. Charging properly for every placement means the same number of people working brings in considerably more — and every improvement shows up in a consultant's numbers the same day.

Spreading the earnings

Getting your other consultants into the accounts one person currently owns. Weekly one-to-ones, daily coaching, sitting alongside them listening in on calls.

Underperformers

I've taken a consultant from £500 a week to £2,500 through a performance review and weekly coaching. I've also run the disciplinaries when that's what it needed.

Targets that change behaviour

Not activity for its own sake. I made every consultant meet their candidates face to face while competitors signed people up over the phone — it cost time and our conversions were far better for it.

The bottom line

I carried it. Where the target was five per cent growth on the year, we came in nearer fifteen to twenty.

I'm not going to tell you recruitment is a people business. You know that. I'm going to sit with your numbers and tell you which part of your team is losing you money, and why.

Proof

Fourteen years running a recruitment team. Then I did the same thing for a construction company.

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